5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing excellent management procedures.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you hire a security guard business, how often can you see if the protector organization is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it is important to employ a system of verification and quality management to make sure that issues connected with the lack of doing these tasks do not begin to happen.
In this article we will discuss five (5) easy steps to improving your security guard service and attaining everything you picture as your ideal building site security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and inquire does it look adequate.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to screen if the protector is a good fit for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a good deal about what to expect from that guard and it provides you a chance to request another guard if you think it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the business itself, in several cases the shield’s orientation to his assigned land isn’t as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double bank?
Determine the response to every one of these questions and be sure they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and also your site specific training to acquire an understanding of what goes into preparing a guard to work at your premises.
Protect supervision is among the more important factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their job isn’t important and they begin to find themselves as not as a region of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote supervision that prove most successful are:
If your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your premises. These monitoring systems permit the security guard business to monitor the time and log the action of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the security guard company provides a way of earning sure each guard is safe and alert. By having guards check-in frequently with the security guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security while you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be sure the adviser isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.